Hotel pair brings Southern hospitality plus to guests
Written by Kathy Witt
The Best Western Plus Georgetown Corporate Center and the Comfort Suites are Darby Street neighbors, located just two miles outside of Georgetown’s historic downtown district. Both offer a full menu of amenities, including fitness facility, free parking and indoor heated pool (in fact, the one at Best Western Plus is the largest in Georgetown). Each is surrounded by a choice of well-known restaurants like Cracker Barrel, Ruby Tuesday and Fazoli’s Italian.
And both are managed by the same person, Stephanie Cashell, who with the help of her staff, has created a “home away from home” atmosphere for guests that is rooted in Southern hospitality.
“Our staff is like a family,” said Stephanie. “We work together and take care of each other in times of need, and we all understand the importance of family, both in the workplace and outside of the workplace.”
The collective sentiment carries over into customer service at both hotels.
“We pride ourselves on making every guest who stays with us feel important and loved!” said Stephanie.
Visitors to Comfort Suites find clean accommodations equipped with microwave, refrigerator, coffee maker and USB ports; free coffee, hot breakfast and Wi-Fi; business center and a laundry for guest use.
At Best Western Plus, guests enjoy upgraded amenities, enhanced style and comfort and other goodies beyond the basic Best Western – from complimentary Grab and Go breakfasts filled with muffins, danish, fruit, yogurt, oatmeal, cereal and prepackaged breakfast sandwiches to fresh-baked cookies and evening popcorn to a game room with arcade games and ping pong to guest laundry, children’s activities and concierge.
Extra touches, like a complimentary newspaper, late check-out on request (Best Western Plus) and the availability of a Valet Cleaning Service (Comfort Suites) up the appeal for both business and leisure travelers.
Stephanie noted that both properties, which are owned by Jatin Shah, have recently been given all new water systems and updated bathtubs throughout, and plans for additional upgrades and enhancements are in the works. Additionally, a firepit and grill, plus table and chairs were added to the back area of Comfort Suites as a place for guests to relax after a long day at work.
“This helps guests to feel more at home and less at a hotel,” said Stephanie. “We even have tomato and pepper plants that they can use to cook with!”
COVID-related practices include mandatory face coverings for both guests and employees. Plastic shields offer protection during the check-in process and clean pens are always available for guest use.
For more information and to see all the amenities offered at both Best Western Plus Georgetown Corporate Center and Comfort Suites, visit each hotel’s website or call 800-780-7234 or 502-868-0055 (BWP) or 502-868-9500 (CS).
Many of travelers’ favorite hotel brands are found in Georgetown, along with more than two dozen unique stays, including lofts, bed and breakfasts and historic homes. See the choices here.
Hotel to Home Hack: “Eleanor Roosevelt once said, ‘True hospitality consists of giving the best of yourself to your guests.’ This is something I stand behind and try to remember and pass on to all of my employees.” Stephanie Cashell
Author: Kathryn Witt
Kathryn Witt is an award-winning travel and lifestyle writer, syndicated columnist and author of several books, including Secret Cincinnati, The Secret of the Belles and Atlanta Georgia: A Photographic Portrait. A member of SATW, Authors Guild and the Society of Children’s Books & Illustrators, she lives in northern Kentucky.